Velvet beanie

Free shipping* on purchases over €100 for mainland PT

ORDERS PROCESSED IN 24HOURS
After payment confirmation.

ORDERS WITH PERSONALIZED ITEMS
They are ready to ship within 7-10 days after payment confirmation.

SHIPPING TO CONTINENTAL PORTUGAL via CTT express

Home delivery: €4.50
Estimated delivery within 48 hours

Free Shipping on purchases over €100

• Sending an SMS with the tracking number to track the order
• Sending an SMS with the scheduled time window for delivery of the order
• Sending an SMS indicating that the order has been delivered or informing that the order is at the CTT post for collection as delivery to the address was not possible due to absence.

If you are not at home at the time of delivery, you can collect your order later at the nearest CTT post (it will remain at the post for 5 to 6 working days for collection).

In case of reshipment due to failure to collect the order or due to an incorrect address, shipping costs will be borne by the customer.

SHIPPING TO THE ISLANDS via registered CTT

Home delivery: €5.00 (up to 500g) OR €8.00 (if >500g)

Estimated delivery 3-7 business days.
Free Shipping on purchases over €150

If you are not at home at the time of delivery, you can collect your order later at the nearest CTT post (it will remain at the post for 5 to 6 working days for collection).

In case of reshipment due to failure to collect the order or due to an incorrect address, shipping costs will be borne by the customer.

Deadline for exchange or returns:

- The deadline for any exchange or return is 14 days from the day of
receipt of order

Customized items:

- We do not exchange or return items
personalized

Requirements for exchanges and returns:

- Exchanges and returns are accepted as long as
the item(s) has not been washed or used, keep its
original characteristics, is complete, properly packaged and with the
respective label;

- Exchanges or returns of items are not accepted.
items that have been tampered with or show signs of use.

- Returns of items are not accepted
personalized.

- In the case of returns, the related costs
with shipping will not be refunded

How to make an exchange or
devolution:

To make an exchange or return, follow the
following steps:

1 - Send an email to info@marquesita.pt and
indicate:

Reason for exchange/return

Items to exchange/return

2 - After review by our team you will
receive an email with all the information to proceed with sending the item(s)
article(s);

3 - Place the item(s) in a packaging for
shipping;

4 - You must send the articles via CTT -
Correios de Portugal with registered mail service. You must save the
proof of shipping with the respective tracking number throughout the entire process
be completed;

5 - After checking the item(s) in our
facilities we will refund the value of the items through
following payment methods: MB Way or bank transfer.

Exchange/return costs

The cost of shipping the item(s) to
Our installations and reshipping are borne by the customer except for
cases in which the return occurs due to a defect in the item or items
incorrect. Shipments are only accepted via registered mail with
respective tracking number.

80% cotton 20% polyester

Please refer to the size guide to find the height and weight measurements corresponding to each size.

It is important to ensure that clothes are cared for correctly to preserve their quality and durability. Therefore, washing instructions are mentioned below:

• Wash in the washing machine with water up to 30 degrees: Wash the item in the washing machine with water up to 30 degrees to preserve the colors and fabrics.

• Wash inside out: Turn clothes inside out before washing to protect prints and embroidery.

• Dry on a low temperature : Dry clothes on a low temperature to avoid shrinkage and damage to the fabrics.

• Do not iron directly over prints or embroidery: Avoid ironing directly over prints or embroidery to avoid damaging them.

• Wash dark colors separately: Wash dark colored clothes separately to avoid stains or color transfer.

• Do not twist excessively: Avoid excessively twisting the pieces to avoid damaging the fabrics.

• Dry in the shade: Dry clothes in the shade to preserve colors and avoid damage caused by the sun.

• Do not dry clean : Dry cleaning is not recommended as it may damage the fabrics and finishes of children's clothing.